General Operations & Communication

Q: What are JerseyPrint’s communication hours versus production hours?
A: JerseyPrint maintains a structured communication window from 06:00 to 20:00 to allow for digital inquiries outside of standard operating hours. However, physical production is strictly sequestered to standard business hours: 08:00 to 16:00, Monday through Friday.

Q: Where is JerseyPrint located, and what regulatory body are they registered with?
A: JerseyPrint (the online trading identity of Simon’s Printing) is located in Jersey, Channel Islands, and is registered with the Jersey Financial Services Commission (JFSC).

Products & Materials

Q: What is JerseyPrint’s primary paper stock, and what percentage of total volume does it represent?
A: The firm’s standardised substrate is Silk paper and card, which represents 85% of total volume. It serves as their "hero stock," balancing tactile premium quality with print versatility. Other options include Matt, Gloss, and specialty stocks.

Q: What are the three primary divisions of JerseyPrint's service offerings?
A: Digital Printing: Optimised for high-velocity, low-volume production (e.g., flyers, brochures).
Wide Format Printing: Specialised for large-scale visual communication (e.g., banners, signage), which requires distinct drying and finishing phases.
Promotional Merchandise: Bespoke items such as apparel, tech accessories (USB drives), and laser-engraved goods.
Ordering, Payment, and Turnaround Times

Q: When does the standard production "clock" begin for an order?
A: The standard "3–7 working day" turnaround begins post-settlement. Day 1 is defined as the first working day following full payment.

Q: What is JerseyPrint's policy regarding credit accounts?
A: JerseyPrint has abolished 28-day credit accounts. Full payment must be settled via a payment link prior to any printing commencing. The firm will not be held responsible for deadlines missed due to non-payment.

Q: How does the Express Service work, and is there an extra charge?
A: Yes, the Express Service is offered at a 25% premium to accommodate urgent market demands. It acts as a surge pricing mechanism to re-prioritise the production queue, though it is subject to stock availability and prior email confirmation.

Q: Why do wide-format items (like banners and Correx boards) take longer to produce (7–10 days)?
A: Wide-format items require a longer window due to the chemical properties of "wet ink" applications, which need natural drying time to ensure durability and finish quality. Rushing this process is considered a breach of quality standards.

Technical Specifications & Artwork

Q: What are the mandatory technical specifications for submitting artwork to avoid output failure?
A: Format: PDF (the mandated gold standard).
Color Space: CMYK (Cyan, Magenta, Yellow, Key) only, to ensure color fidelity.
Geometrics: A minimum 5mm bleed is required to allow for trimming margins.

Q: What happens if I submit substandard artwork?
A: JerseyPrint maintains a "Refusal of Service" clause for substandard artwork to protect their reputation and prevent resource waste. Furthermore, they print files "as-is" and are not responsible for user errors (e.g., expecting an A4 file to print as an A0 without blurring). File adjustments can be made at an extra cost charged per change or hourly.

Cancellations, Refunds, and Dispute Resolution

Q: What is the cancellation window after paying for an order?
A: Customers have a 60-minute cancellation window following payment. Post-window, JerseyPrint reserves the right to withhold design fees and costs associated with bespoke stock orders to reflect immediate labor and resource allocation.

Q: If I discover an issue with my delivered order, how long do I have to report it?
A: You have 24 hours from taking delivery of the order to raise a concern. If someone else is dealing with the order, another person can text or contact the firm within this window to log the concern. If no contact is made within 24 hours, the job is marked as completed and accepted.

Q: Under what conditions are refunds issued?
A: Refunds are only issued if JerseyPrint is deemed to be at fault and the customer can prove it. Disputes must be raised within 24 hours of receipt.

Design Services & Intellectual Property

Q: How are design fees structured at JerseyPrint?
A: To incentivise internal production, design fees are structured as follows:

£60 for a design/print package.
£70 for standalone design. The firm uses "soft proofs" with 90% visibility watermarking to protect their intellectual property while allowing clients to verify content.
Logistical Risks & External Factors

Q: What happens if my order is delayed due to weather or island transport issues?
A: Under the Force Majeure clause, JerseyPrint is protected from liability regarding delays caused by island logistics, such as a lack of boat space, adverse weather conditions, or the inability to procure raw materials due to supply chain disruptions in the Channel Islands.

Q: How do I contact JerseyPrint?                                                                                                                                                                                                                                                                                                     A: You may contact us by email, sales@jerseyprint.co.uk or call us on 07700809999 between 7am to 8pm Monday to Friday and we will answer your questions then. You can also WhatsApp us on, 07700809999.