JERSEYPRINT – TERMS OF SERVICE & OPERATIONAL POLICY

Effective Date: 1 September 2025

These Terms of Service (“Terms”) govern the relationship between JerseyPrint (the “Company”, “we”, “us”, or “our”) – the online trading identity of Simon’s Printing, a business incorporated and registered with the Jersey Financial Services Commission (JFSC), whose principal place of business is Jersey, Channel Islands – and any person or entity who places an order for printing, design or related services with us (the “Customer”, “you” or “your”).

By accessing our website, emailing us, placing an order, or otherwise communicating with JerseyPrint, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. DEFINITIONS

2. COMPANY INFORMATION

1. Legal Name: Simon’s Printing (trading as JerseyPrint)
2. Registered Address: Jersey, Channel Islands
3. Regulatory Registration: Jersey Financial Services Commission (JFSC)
4. Contact:Email: sales@jerseyprint.co.uk
5. Telephone: 0770 080 9999 (available 07:00 – 20:00, Monday‑Friday)

3. COMMUNICATION & PRODUCTION HOURS

1. Digital Communications – We will acknowledge and respond to email, chat, or other electronic inquiries received between 06:00 and 20:00. Requests received outside this window will be addressed on the next business day.
2. Physical Production – All printing, finishing, and related manufacturing activities are confined to 08:00 – 16:00, Monday‑Friday. No production work is performed on weekends or public holidays.

4. PRODUCTS & MATERIALS

1. Primary Substrate – Silk paper and card (“Hero Stock”) constitutes ≈ 85 % of total volume and is regarded as the default material for standard orders.
2. Alternative Substrates – Customers may select Matt, Gloss, or specialty stocks where available; such selections may affect price and lead‑time.
3. Service Divisions – JerseyPrint offers three core service categories:
4. Digital Printing – High‑velocity, low‑volume jobs (e.g., flyers, brochures).
5. Wide‑Format Printing – Large‑scale visual media (e.g., banners, signage, Correx boards). These jobs involve distinct drying and finishing phases and generally require 7–10 working days.
6. Promotional Merchandise – Custom apparel, tech accessories (e.g., USB drives), laser‑engraved items, and other bespoke products.

5. ORDERING, PAYMENT & TURN‑AROUND

1. Order Acceptance – An order is deemed accepted when we send a confirmation email containing the order details, total price, and payment link.
2. Standard Production Clock – The 3–7 working‑day turnaround period commences on Day 1, defined as the first working day after full payment has been received.
3. Payment Terms
4. All orders must be paid in full via the payment link provided in the order confirmation.
5. Credit accounts (e.g., 28‑day terms) are not available. Failure to settle payment promptly will result in the order not being processed, and JerseyPrint will not be liable for any missed deadlines.
6. Express Service
7. Customers may request Express Service by confirming via email.
8. An additional 25 % surcharge of the total order value will be applied.
9. Express Service is contingent upon stock availability and may be refused at our discretion.
10. Wide‑Format Production (7–10 days)
11. Wide‑format items use “wet‑ink” processes that require natural drying to guarantee durability and finish quality.
12. Accelerating this process would breach JerseyPrint’s quality standards and is therefore not permitted.

6. TECHNICAL SPECIFICATIONS & ARTWORK SUBMISSION

1. Required File Standards
2. Format: PDF (the “gold standard”).
3. Colour Space: CMYK only.
4. Bleed: Minimum 5 mm on all sides to accommodate trimming.
5. Sub‑Standard Artwork
6. JerseyPrint reserves the right to refuse service for files that do not meet the above specifications.
7. If we proceed with a sub‑standard file, we will print “as‑is” and bear no liability for quality issues (e.g., scaling a low‑resolution A4 file to A0).
8. Adjustments to client‑provided files may be performed at an additional charge (per change or hourly rate, as quoted).

7. CANCELLATIONS, REFUNDS & RETURN POLICY

1. Cancellation Window – Customers have 60 minutes from the moment payment is confirmed to cancel an order. After this period, the following apply:
2. Design fees and any costs incurred for bespoke stock or material procurement may be retained by JerseyPrint.
3. No further cancellations will be accepted unless otherwise agreed in writing.
4. Uniform & Bespoke Items
5. Uniforms and other bespoke products are non‑stock items; suppliers may require up to 7 working days to deliver raw materials.
6. Consequently, once production commences, items cannot be refunded or returned and JerseyPrint is not liable for any deadline missed by the customer.
7. Refund Conditions
8. Refunds are granted only where JerseyPrint is demonstrably at fault (e.g., printing errors, material defects) and the Customer supplies satisfactory proof.
9. All refund claims must be raised within 24 hours of order receipt.
10. Reporting Defects
11. Customers must notify JerseyPrint within 24 hours of delivery if they identify any defect or discrepancy.
12. Notification may be made by any person who received the goods on the Customer’s behalf (e.g., a courier, assistant).
13. Failure to report within this window will deem the order accepted and final.
14. Liability Disclaimer
15. Once a Customer gives final “Go‑ahead” approval for production, JerseyPrint’s liability for any subsequent issues (e.g., content errors, incorrect sizing).

8. DESIGN SERVICES & INTELLECTUAL PROPERTY

1. Design Fee Structure
2. Design + Print Package: £60 per design.
3. Standalone Design Only: £70 per design.
4. Proofing & Watermarking
5. JerseyPrint supplies “soft proofs” that contain a 90 % visibility watermark to protect our intellectual property while enabling the Customer to verify content.
6. Ownership
7. All original artwork, designs, and related intellectual property created by JerseyPrint remain the sole property of JerseyPrint until full payment is received, at which point ownership of the final printed product transfers to the Customer.
8. Customers may not reproduce, modify, or distribute the original design files without JerseyPrint’s written consent.

9. LOGISTICAL RISKS & FORCE MAJEURE

1. Force Majeure – JerseyPrint shall be excused from performance delays or non‑performance caused by events beyond its reasonable control, including but not limited to:
2. Adverse weather conditions in the Channel Islands.
3. Transport disruptions (e.g., lack of boat space, ferry cancellations).
4. Supply‑chain interruptions affecting raw material availability.
5. Notification – In the event of a Force Majeure incident, JerseyPrint will promptly notify the Customer of the nature of the disruption and the anticipated impact on delivery dates.

10. GOVERNING LAW, JURISDICTION & DISPUTE RESOLUTION

1. Governing Law – These Terms are governed by and construed in accordance with the laws of Jersey, Channel Islands.
2. Jurisdiction – The courts of Jersey shall have exclusive jurisdiction over any dispute, claim, or controversy arising out of or relating to these Terms.
3. Dispute Procedure
4. The Customer must raise any dispute in writing within 24 hours of receipt of the goods.
5. The parties shall attempt in good faith to resolve the dispute amicably.
6. If an amicable resolution cannot be reached within 14 days, either party may commence legal proceedings in the competent courts of Jersey.

11. MISCELLANEOUS

1. Severability – If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remainder of the Terms shall remain in full force and effect.
2. Entire Agreement – These Terms constitute the entire agreement between JerseyPrint and the Customer with respect to the subject matter herein and supersede all prior oral or written communications.
3. Amendments – JerseyPrint may amend these Terms from time to time. Any amendment will be posted on our website and will apply to orders placed after the amendment date.
4. Acceptance – By placing an order, you acknowledge that you have read, understood, and agree to be bound by all the provisions set out in these Terms.

JerseyPrint

Simon’s Printing – Online Trading Identity

Jersey, Channel Islands

If you have any questions regarding these Terms, please contact us at sales@jerseyprint.co.uk or call 0770 080 9999 between 07:00 and 20:00, Monday‑Friday.